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Return Policy

New/Unused products may be returned within 30 days from original purchase date, in original packaging for refund only when accompanied by a return authorization # (or RA#). A RA# may be obtained by emailing customerorders@homeprovacuum.com. Orders returned without a valid RA# will not be eligible for refund and sender assumes risk of lost goods and/or incur a restocking fee. A restocking fee may also be charged for special ordered items. The restocking fee will be determined at the time of Return Authorization and finalized upon the return of product. Any customer damaged, previously installed, Demo or Clearance, or otherwise used items (including original manufacturer packaging) are not eligible for return. Shipping will be charged retroactively if items purchased using a Free Shipping Promo are returned (both directions). Please allow 10-14 days for refund processing from the receipt of returned item.


For over 16 years HomePro has been your premier distributor of Windsor Karcher vacuums. We offer the best selection of commercial vacuums, replacement parts, accessories, bags, and filters. Our team of vacuum experts has years of experience servicing and maintaining cleaning machines. With thousands of unique parts on-hand and same day order fulfillment, your purchase will be delivered to you quickly. If you need technical support for your Windsor Karcher machine, janitorial supplies, or carpet cleaning or more, please feel free to email us at:customerorders@homeprovacuum.com or visit our YouTube page for Assembly, Repair, and Troubleshooting Videos.